Platinum Air Suspension Support & Limited Warranty
Platinum Air Suspension Support has a one year limited warranty. This warranty covers all material and manufacturer defects. Platinum will not be responsible for any cost of labor associated with the part in question. Warranty will be VOID if the part was improperly installed.
Returns Policy
In the event that an item needs to be returned within the warranty period, you must contact the original seller (dealer) of the part to obtain an RMA return number (required for all returns). Place the return Authorization Number on a visible place on the box. If the number is not there your order will be refused. Also include a copy of the original invoice and a brief description of why you are returning the product.
Refused Orders
All returned items unopened are subject to a 25% restock fee, plus shipping and C.O.D. fees within 30 days of purchased.
Electrical Return Policy
Electrical may be returned for the purpose of warranty consideration only. Parts tested good will be returned F.O.B. to the shipper. Defective parts will be replaced due to manufactured defect. If the parts are installed incorrectly due to pinched wires or improper installed warranty will be voided.
Exchange/Missing items
Incorrect orders, damaged, or missing items from your order must be reported within 72 hours of the time product is received.
Lost or Stolen Packages
Platinum cannot be responsible for lost or stolen packages once a package is scanned and delivered. If you would prefer a signature confirmation, please request one at the time of order placement. NO REFUNDS will be issued for packages that are shown to be delivered to the correct address.
Back Orders
All back orders will be kept open and shipped as soon as those items become available. If there is any reason you need to cancel your back order please notify us as soon as possible.
Payment Policy
We accept the following credit cards: VISA, MASTER CARD, AMERICAN EXPRESS and Discovery. All other orders are shipped via certified check.
Refunds
Refunds are not available once the item is open or installed on bike. If the product is found to be defective we will repair or replace it as long as it is within the 12 month warranty period. All special orders sales are final. No freight charges will be reimbursed.
